Active Incident

Updated a few seconds ago

ProSuite Error when ordering Tax CertificatesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

ProSuite Business Partner Integrations

Services

APIC TCOL Tax Certificates


February 27, 2026 11:50AM PST
INVESTIGATING

Hello, We are currently experiencing an issue when ordering Tax Certificates through ProSuite. An error message is displayed and the 'Open File' button is not operational, however orders are being processed. You can find your Tax Certificate when logging in to TCOL and navigating to Purchase History. Thank you for your patience.
Welcome to the ProSuite System Status page. This is where you can find up-to-date information about ProSuite’s current status, including any known issues affecting its service. Potential service interruptions vary from customer to customer depending on the systems or services affected. This page is kept up-to-date between the hours of 8:00 AM and 8:00 PM EST. Check back here any time to get status information or click the “Subscribe” button to receive email notifications of service interruptions and maintenance.

ProSuite Core Services

Available

ProSuite Business Partner Integrations

Partial Service Disruption

Customer Support Phone Lines

Available

1

Active Incidents

-

Days Until Next Maintenance

External Services

Status.io